This is the Order Verification Policy of Freketrix Technology Services hereafter called 'Freketrix'. All billing services are rendered by Freketrix. (billing operations will be handled here). Legal details about the company can be found in the 'CUSTOMER SERVICE CONTACT DETAILS' section of this document.
This document contains all details about our order verification procedure. Its aim is to fill the Customer in on our policy towards Internet frauds. Our company's policy is to strictly scrutinize each new order and verify the payment details of each new user.
Step 1. The Customer places an order for a product/service with us through our order form. A money transaction follows through the selected payment method.
NOTE: If a Customer has attempted to pay for a service, but the payment has not managed to go through for some reason, that Customer will receive a one-time email from our Sales Department with details about the requested service and the steps needed to take to complete the payment.
Step 2. We receive a notification email from our authorized retailer (Paystack ) for the transaction.
Step 3. An order verification procedure commences within one hour after the notification has been received (on weekends this period may be longer).
Step 4. A sales representative of ours compares the IP location with the billing address and the location information given in the product/service.
Step 5. Payment confirmation by phone is made at a time convenient for the client. If the Customer cannot be reached by phone, we send him/her an email, which encourages him/her to present us with another phone number which he/she can be reached at in order to confirm the payment. If within a 48-hour period there is still no confirmation by the client, the order is cancelled and the account is blocked.
IMPORTANT: All new Paystack payments come to us with a status 'Authorized', but no funds are cleared into our account yet. Within the period of 48 hours the 'Authorized' status should be updated to either 'Capture' (if we approve the payment), or 'Void' (if we fail to approve the payment). The funds will be cleared into our account as soon as (and only if) the payment goes into 'Capture' status. Please, MIND that the successfully cleared payment will consequently show up with the following statuses - 'Authorized' and 'Capture', in the Customer's Paystack statement. This does NOT mean that the Customer has been charged twice for the service.
CUSTOMER SERVICE CONTACT DETAILS
Following are the contact details, which the Customer willing to use the billing system of the provider must display on the site: To contact our Customer Service - please use any of the options listed below:
Open a Ticket from your account dashboard (from section Help Center->Open New Ticket)
Phone Number: +234-451-7382
Email Address: billing@freketrix.com